Now, does this sound like everything is fine? Does this sound like my dog didn't have congestive heart failure like we suspected two months ago? Who refuses a client x-rays if they want them? We called to cancel our appointment and told the front desk what happened and was met with "Well the doctor can't talk now but we're sorry." I'm sorry too, because my beautiful Ruby is dead and you all don't seem to care. As a result of what the e-vet told us for prognosis we had to make the excruciating decision to euthanize. Fast forward two weeks and we are sitting in the emergency vet listening to that vet tell us that Ruby's heart was probably filled with fluid and that her heart rate was doing very weird things, and that she basically could not come off oxygen. Burke, as they toldm he specializes in lung and heart issues. We decided to make another follow-up appointment, this time with Dr.
Fast forward a month her coughing was getting worse. She essentially told my husband everything was fine and if we were really worried to take her to a heart specialist, but she didn't think that was necessary. She disagreed that Ruby was showing symptoms of congested heart failure, or anything related to that. We saw one of the vets, and she disagreed with our request for updated x-rays. I knew Ruby had a heart murmur from the dental mentioned earlier, and I noticed she had been coughing and I could feel her heart through her chest. My beautiful Ruby is dead 2 months after receiving an "all clear" after coming here, and I honestly couldn't be more livid about the attitude and lack of commitment. This review is more about the level of care my pets have received. When I showed them the paperwork from the pre-dental they allowed me to stay, but if I hadn't brought the paperwork who knows what would have happened.
One time I came in for a pre-dental appointment, and when I came in for the actual dental a week later they didn't even know I was coming and tried to send me away.
The left hand doesn't seem to know what the right hand is doing. I have been disappointed with service from Cornerstone in the past, as far as customer service, booking appointments, etc.
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